wzzbet Privacy Policy

1 Introduction

wzzbet ("we", "us", "the Platform") is committed to protecting the privacy of every player who uses our services. This Privacy Policy sets out in plain language what personal data wzzbet collects from you, the purposes for which that data is used, and the rights you have in relation to your own information.

We understand that privacy matters deeply to players in Bangladesh. When you register on wzzbet, you're trusting us with personal and financial information. We take that trust seriously. This policy is written to be clear and honest — not to bury important details in legal language that nobody reads.

This Privacy Policy should be read alongside the wzzbet Terms and Conditions. Together, these documents form the complete agreement between you and wzzbet regarding your use of the platform.

2 Data We Collect

wzzbet collects the following categories of personal data:

wzzbet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

3 How We Collect Your Data

wzzbet collects personal data through the following means:

• Direct registration: When you create a wzzbet account, you provide your name, contact details, and date of birth directly.
• Identity verification: When you submit documents to verify your identity before a withdrawal, we collect and store copies of those documents securely.
• Payment transactions: When you deposit or withdraw via bKash, Nagad, or Rocket, transaction reference data is passed to wzzbet by the payment provider.
• Platform usage: As you use wzzbet, our systems automatically log technical and usage data including your IP address, device information, and activity on the platform.
• Cookies and tracking : Cookies and similar technologies collect data about how you interact with the wzzbet platform. See Section 7 for full details.
• Support interactions: When you contact wzzbet support via live chat or email, the content of those conversations is recorded for quality and dispute resolution purposes.

wzzbet does not purchase data from third-party data brokers or obtain your personal information from social media platforms without your explicit consent.

4 How We Use Your Data

wzzbet uses your personal data for the following purposes:

• To create and manage your wzzbet account and verify your identity.
• To process deposits, withdrawals, and betting transactions accurately and securely.
• To detect and prevent fraud, money laundering, and other prohibited activities on the platform.
• To comply with legal and regulatory obligations applicable to online gaming platforms.
• To send you important account notifications, such as transaction confirmations and security alerts.
• To provide customer support and resolve disputes or complaints.
• To monitor your betting activity for responsible gaming purposes and apply limits or restrictions where necessary.
• To improve the wzzbet platform based on how players use it.
• To send you promotional communications about wzzbet offers and bonuses, where you have opted in to receive these.

wzzbet will never use your personal data for purposes that are incompatible with those listed above without first obtaining your explicit consent. If you receive a promotional communication from wzzbet that you did not opt in to, please contact support immediately so we can correct this.

5 Sharing Your Data

wzzbet does not sell your personal data. We share your data only in the following limited circumstances:

• Payment processors: We share necessary transaction data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification providers: When you submit verification documents, these may be processed by a third-party KYC (Know Your Customer) service provider. These providers are contractually bound to handle your data securely and only for verification purposes.
• Legal and regulatory authorities: wzzbet may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law. We will always seek to limit such disclosures to the minimum necessary.
• Fraud prevention services: We may share data with fraud detection and anti-money laundering services to protect the integrity of the wzzbet platform and its players.
• Business transfers: In the event of a merger, acquisition, or sale of wzzbet, your data may be transferred to the new entity. You will be notified of any such transfer and given the opportunity to close your account if you do not wish your data to be transferred.

All third parties with whom wzzbet shares data are required to maintain appropriate security standards and to use your data only for the specific purpose for which it was shared.

6 Payment Data

wzzbet supports deposits and withdrawals via bKash, Nagad, and Rocket. When you initiate a payment transaction, you are redirected to or interact directly with the relevant mobile banking provider. wzzbet does not collect or store your mobile banking PIN, OTP codes, or full account login credentials at any point.

What wzzbet does retain is a transaction reference number, the amount, the date and time of the transaction, and the mobile number associated with the payment account. This information is necessary to reconcile your wzzbet balance and to investigate any payment discrepancies.

All payment data stored by wzzbet is encrypted at rest and in transit. Access to payment records is restricted to authorised wzzbet staff only, and all access is logged and audited.

7 Cookies and Tracking Technologies

wzzbet uses cookies and similar tracking technologies to operate the platform effectively and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. Cookies do not contain viruses and cannot access other files on your device.

wzzbet uses the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Preference cookies: Remember your settings and preferences, such as your preferred language or display options, so you don't have to set them every time you visit.
• Analytics cookies: Help wzzbet understand how players navigate the platform — which pages are most visited, where players drop off, and how long sessions last. This data is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious betting behaviour.

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may prevent some parts of the wzzbet platform from working correctly. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

8 Data Retention

wzzbet retains your personal data for as long as your account is active and for a period after account closure as required by law and our internal policies. Specifically:

• Account and identity data is retained for a minimum of 5 years after account closure to comply with anti-money laundering regulations.
• Transaction records are retained for a minimum of 5 years for financial compliance purposes.
• Support communications are retained for 2 years after the conversation is closed.
• Technical and usage data is retained for 12 months and then anonymised or deleted.

After the applicable retention period, your personal data is securely deleted or anonymised so that it can no longer be linked back to you. If you request deletion of your data before the end of the retention period, wzzbet will delete what it legally can and explain clearly what must be retained and why.

9 Security Measures

wzzbet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, or disclosure:

• All data transmitted between your device and wzzbet is encrypted using TLS (Transport Layer Security).
• Personal data stored on wzzbet servers is encrypted at rest using AES-256 encryption.
• Access to personal data is restricted to authorised staff on a need-to-know basis, and all access is logged.
• wzzbet conducts regular security audits and vulnerability assessments of its platform infrastructure.
• Our systems are monitored 24/7 for suspicious activity and potential security incidents.

Despite these measures, no online platform can guarantee 100% security. In the unlikely event of a data breach that affects your personal information, wzzbet will notify you promptly and take immediate steps to contain and remediate the breach.

10 Your Privacy Rights

As a wzzbet player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your registered email address and account ID.

wzzbet will respond to all data rights requests within 30 days. In complex cases, we may extend this by a further 30 days, in which case we will notify you of the extension and the reason for it.

11 Minors and Data Protection

wzzbet does not knowingly collect personal data from individuals under the age of 18. Our platform is strictly for adults. If we discover that a minor has registered on wzzbet, we will immediately close the account, delete all associated personal data, and return any deposited funds to the original payment source.

If you believe a minor has registered on wzzbet using false information, please contact us immediately at [email protected]. We take underage access seriously and will act on all reports promptly.

12 Changes to This Privacy Policy

wzzbet may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, the "Last Updated" date at the top of this page will be revised.

For significant changes that affect how we use your personal data, wzzbet will notify registered players via email or an in-platform notification before the changes take effect. We encourage you to review this policy periodically to stay informed about how wzzbet protects your privacy.

Continued use of the wzzbet platform after any update to this Privacy Policy constitutes your acceptance of the revised policy.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how wzzbet handles your personal information, please get in touch:

• Email: [email protected]
• Live Chat: available 24/7 via the wzzbet platform

We aim to respond to all privacy-related enquiries within 5 business days. For formal data rights requests, the 30-day response window applies as described in Section 10.